How do I track my order?

After your order has been placed, you will receive a confirmation email. This is our way of letting you know that we have received your order. We will then send a follow-up email with tracking information, when your package is ready to ship. Preparing orders for shipment generally takes a few days.

Can I ship to multiple different addresses for the same order?

No. If you need to ship items to multiple addresses, please create separate orders for each delivery address.

Do you offer pick up from a retail location?

No. However, arrangements can be made for personal pick up or delivery within reasonable distance of Virginia Beach, VA.

Can I cancel or change my order?

All sales are final upon receipt of payment. If your order has arrived damaged or incorrect, please contact bob@bobpetersenart.com with your order number as soon as possible, within one week of when your order arrives.

What credit cards and payment methods do you accept?

Payments for all purchases through the Website are processed through WooPayments, who accepts most major credit cards.

Do you accept returns?

All sales are final unless an item arrives damaged, defective, or incorrect. Please contact us at bob@bobpetersenart.com with your order number if there is a problem with your order. You will be asked for photos of your item in its original packaging. Returns or refunds for damaged, defective or incorrect products remain at artist’s discretion based on the nature of the error, damage or defect.

I have a question that has not been answered in the FAQ. How can I get in touch?

If you still have questions, you can reach out to bob@bobpetersenart.com for general questions about the Website or for questions about online purchases, and we will get back to you as soon as possible.